Privacy Policy for Algostacks

At Algostacks, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our software-as-a-service (SaaS) platform and related services (collectively, the “Services”), which include:

Digital Store infrastructure
Point of Sale (POS) terminals & software
Retail Accounting solutions
Customer Engagement systems

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide
Account Information: Name, email, business name, contact number, business address, and password.
Billing Information: Credit/debit card details, bank account information, VAT/GST details.
Store Setup Data: Product details, pricing, inventory data, store branding, business hours, etc.
POS Data: Sales transactions, cashier logs, receipts, payment records.
Customer Data: End-customer names, emails, phone numbers, purchase history, and feedback (entered by your staff or collected via the system).
Support Communication: Details you provide when contacting support.

b. Automatically Collected Information
Usage Data: Pages visited, feature usage, time spent, navigation flows.
Device Information: IP address, browser type, device type, OS, time zone.
Log Data: Error logs, login attempts, API call records.

2. How We Use Your Information

We use the information collected to:

Provide, operate, and maintain our Services.
Set up and manage your account.
Process payments and manage subscriptions.
Improve our Services through analytics and usage data.
Communicate with you about updates, offers, and support.
Ensure security and fraud prevention.
Enable integrations with third-party services as per your configuration.

3. Legal Bases for Processing

We process your information under the following legal bases:

Consent: When you provide consent for specific purposes.
Contractual Necessity: To fulfill our obligations under the Terms of Service.
Legitimate Interest: To improve, secure, and market our services (without infringing on your rights).
Legal Obligation: To comply with tax, audit, and regulatory requirements.

4. Sharing of Information

We do not sell your personal data. We may share it under the following circumstances:

With Service Providers: For cloud hosting, payment processing, analytics, customer support.
With Your Consent: If you opt in to integrations (e.g., accounting software, CRM tools).
Legal Requirements: In response to legal requests, investigations, or court orders.
Business Transfers: In the event of a merger, acquisition, or asset sale.

5. Data Retention

We retain personal data for as long as necessary to provide the Services and for legal/compliance purposes, including:

Transaction data (typically retained for 7 years for accounting and tax compliance)
Customer data (retained as long as your subscription is active unless deleted)
Analytics data (retained in aggregate form)

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encrypted data transmission (TLS/SSL)
Secure cloud infrastructure (e.g., AWS, GCP)
Access control and role-based permissions
Regular security assessments and vulnerability scans

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal data we hold.
Rectification: Correct inaccurate or incomplete data.
Erasure: Delete your data (subject to legal retention requirements).
Objection: Object to processing under certain circumstances.
Data Portability: Request your data in a machine-readable format.
Withdraw Consent: For processing based on consent.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and gather usage analytics. You can control cookie preferences through your browser settings.

9. International Transfers

If you access the Services from outside the region where our servers are hosted, your data may be transferred internationally. We ensure such transfers comply with relevant data protection laws (e.g., GDPR, SCCs).

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. The revised policy becomes effective as of the updated "Effective Date" listed above.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

info@algostacks.com